Privacy Policy for Fairforse.com

Fairforse, operating at Fairforse.com, is a large-scale CRM service provider based in Lahore, Pakistan. We are committed to protecting the privacy and security of our website visitors and the data entrusted to us by our customers through our CRM platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing or using Fairforse.com and our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our website or services.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

1.1. Information You Provide Directly To Us

When you register for an account, use our CRM services, contact us, or interact with our website, you may provide us with personal information, including but not limited to:

Contact Information: Name, email address, phone number, mailing address.
Professional Information: Company name, job title, industry.
Account Credentials: Username, password, and other security information for authentication and access.
Payment Information: Billing address, credit card details, or other payment account information (processed securely by third-party payment processors).
Communications: Information you provide when you communicate with us, such as customer support inquiries, feedback, or survey responses.

1.2. Information We Collect Automatically

When you access and use our website or services, we may automatically collect certain information about your device and usage patterns, including:

Log Data: Your IP address, browser type, operating system, referring/exit pages, and the dates/times of your visits.
Usage Data: Information about how you use our website and services, such as the pages you view, the features you access, and the time spent on certain pages.
Device Information: Information about the device you use to access our services, including hardware model, operating system version, unique device identifiers, and mobile network information.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

1.3. Customer Data (CRM Data)

As a CRM service provider, Fairforse processes data on behalf of its customers. This "Customer Data" is information that our customers (you) store, process, and manage within our CRM platform, which may include:

Your Customers' Information: Names, contact details, company information, sales history, communication records, and other data related to your clients and prospects.
Business Operations Data: Sales data, marketing campaign data, project management details, and other operational information relevant to your business.

Important Note on Customer Data: Fairforse acts as a data processor (or service provider) for Customer Data. This means that our customers are the data controllers (or businesses) who determine the purposes and means of processing this data. We only process Customer Data in accordance with our customers' instructions, as outlined in our Terms of Service and any applicable data processing agreements. We do not use, share, or sell Customer Data for our own purposes, except as necessary to provide the CRM service, prevent fraud, or comply with legal obligations.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide, maintain, and improve our services:

To Provide and Maintain Our Services: To operate our website, create and manage your account, and deliver the CRM services you subscribe to.
To Improve and Personalize Services: To understand how you use our services, develop new features, and tailor your experience.
To Communicate With You: To send you service-related announcements, technical notices, security alerts, and administrative messages. We may also send you marketing communications about our products and services, from which you can opt-out at any time.
For Billing and Account Management: To process transactions, send invoices, and manage your subscription.
For Security and Fraud Prevention: To protect the security and integrity of our website and services, detect and prevent fraudulent activities, and enforce our terms and policies.
For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
For Analytics and Research: To monitor and analyze usage and activity trends, and for other internal research or statistical purposes.

3. How We Share Your Information

We may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, payment processing, analytics, customer support, and marketing. These service providers are authorized to use your personal information only as necessary to provide these services to us.
For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
For Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
To Protect Our Rights: To protect the rights, property, or safety of Fairforse, our customers, or others, including enforcing our agreements, policies, and terms of service.
With Your Consent: We may share your information with your explicit consent or at your direction.
Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, or marketing.

Regarding Customer Data: As stated above, Customer Data is owned by our customers. We do not share Customer Data with any third parties except as instructed by our customers, as necessary to provide the CRM services (e.g., with sub-processors for hosting), or as legally required.

4. Data Security

Fairforse is committed to protecting the security of your information. We implement a variety of industry-standard technical and organizational security measures to protect your personal information and Customer Data from unauthorized access, use, alteration, or disclosure. These measures include, but are not limited to, encryption, firewalls, secure server facilities, and access controls.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For Customer Data, we retain it according to the terms of our agreement with our customers. Upon termination of a customer's account, we will delete or return Customer Data in accordance with the agreement and applicable laws.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Right to Access: You have the right to request copies of your personal data we hold.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. International Data Transfers

As a company based in Lahore, Pakistan, Fairforse primarily operates within Pakistan. However, our CRM services may utilize cloud infrastructure and service providers located in other countries. This means that your information, including personal data, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

By using our services, you consent to the transfer of your information to these locations. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

8. Third-Party Links

Our website and services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:

By Email: support@Fairforse.com
By Mail:
Fairforse CRM
Muslim Town, Lahore
Lahore, Pakistan